Terms of Service

These Terms of Service govern business use of the Guildcores project management and relationship platform, its connected services, and related support.

Guildcores Pte. Ltd. is incorporated in Singapore and has its registered office at 68 Circular Road, #02-01, Singapore 049422. Contract questions can be sent to info@guildcores.com.

1. Agreement and business use

These terms form an agreement between Guildcores Pte. Ltd. and the organisation that signs an order form or other written acceptance identifying these terms and their version date. The individual accepting these terms represents that they have authority to bind that organisation. The service is offered for business use, not personal or household use. Creating a trial workspace by itself does not replace written acceptance for a paid service.

An order form, statement of work, or other written agreement may add to or change these terms. The acceptance record should identify the version date of these terms and any Data Processing Addendum that applies. If the documents conflict, the signed order form or written agreement controls for the specific service it covers, followed by the Data Processing Addendum, these terms, and then service documentation.

2. Accounts and administrators

Customers must provide accurate account information and keep it current. Each user must use their own authorised account. Customers are responsible for selecting administrators, assigning permissions, removing access promptly, securing connected accounts and devices, and informing Guildcores of suspected unauthorised access.

Guildcores may rely on instructions from a workspace administrator as instructions from the customer. Customers remain responsible for all authorised users and for activity performed through their accounts, except to the extent caused by Guildcores breaching this agreement.

3. The service

Guildcores provides tools for project and task management, relationship management, meetings, documents, search, connected services, and AI assisted work. Features may change as the product develops. We will not materially reduce the core paid service during a current order term without reasonable notice, except where a change is needed for security, law, provider availability, or to prevent harm.

Support, usage limits, service levels, implementation work, and fees are those stated in the applicable order form. Preview or experimental features may be changed or withdrawn and are provided without a service level commitment.

4. Customer content

As between the parties, the customer retains all rights in information, files, recordings, prompts, messages, contacts, and other material submitted to the service by or for the customer. The customer grants Guildcores a limited, non-exclusive right to host, copy, transmit, transform, and otherwise process that content only as needed to provide, secure, support, and improve the reliability of the contracted service, comply with documented instructions, and meet legal obligations.

The customer represents that it has the rights, notices, consents, and other lawful basis needed to submit and use customer content. This is especially important for personal data about contacts, talent, counterparties, employees, and people named in meetings or documents who do not have Guildcores accounts.

Guildcores does not sell customer content and does not use it for targeted advertising.

5. AI features and human review

AI features can summarise, transcribe, search, extract, draft, and propose actions. Their output may be incomplete, inaccurate, or unsuitable. The customer must independently review output before relying on it or applying it outside the service.

Features that propose changes to tasks or relationship records require a human decision before the proposed change is applied. Customers must not use Guildcores to make employment, credit, housing, insurance, legal, medical, or similarly significant decisions about a person solely by automated means. Customers are responsible for providing meaningful human review and any notice, explanation, or appeal required by law.

Guildcores does not provide legal, financial, medical, employment, or investment advice. Draft contracts, summaries, recommendations, and forecasts are working materials for qualified human review.

6. Acceptable use

Customers and users must not:

• use the service unlawfully or infringe another person's rights;
• submit content they do not have authority to process;
• attempt to gain unauthorised access, bypass permissions, probe security without written authorisation, or disrupt the service;
• upload malware or use the service to send spam, harassment, deception, or abusive surveillance;
• reverse engineer the service except where law does not permit that restriction;
• resell, sublicense, or provide the service to third parties unless an order form allows it;
• use output or data from the service to train a competing model or product without written permission;
• remove ownership notices or misrepresent AI generated material as verified fact.

We may investigate suspected misuse and may limit access where reasonably necessary to protect people, data, the service, or other customers.

7. Connected services

Customers may choose to connect third party services such as Google, ClickUp, or Telegram. The customer authorises Guildcores to exchange the data needed for the selected connection. The third party's own terms govern its service. Guildcores is not responsible for a third party service, its availability, or changes it makes, but remains responsible for Guildcores' own handling of data under this agreement.

Removing a connection stops future access after available credentials are revoked. It does not automatically delete data already imported into Guildcores or data already sent to the third party.

8. Privacy, security, and confidentiality

Our Privacy Policy explains how Guildcores handles personal data for its own purposes. When Guildcores processes personal data for a customer, the Data Processing Addendum forms part of this agreement.

Guildcores will use reasonable administrative, technical, and organisational safeguards described on the Security page. No service can guarantee absolute security. Customers must use the permissions and account controls available to them and must not submit data that the agreement does not cover.

Each party will protect the other party's non-public business, technical, and financial information using at least reasonable care. A receiving party may use confidential information only to perform or exercise rights under the agreement. This duty does not cover information that was already lawfully known, becomes public without breach, is independently developed, or is lawfully received without confidentiality duties. A party may disclose information when required by law after giving notice where legally permitted.

9. Fees and taxes

Fees, billing dates, currency, usage allowances, and payment terms are stated in the order form. Fees are non-cancellable and non-refundable except where the agreement expressly says otherwise. The customer is responsible for applicable taxes other than taxes based on Guildcores' net income. Late undisputed amounts may accrue interest at the lower of one percent per month or the maximum lawful rate.

We may suspend paid features for materially overdue undisputed fees after giving reasonable notice and an opportunity to cure.

10. Intellectual property and feedback

Guildcores and its licensors retain all rights in the service, software, design, documentation, and underlying technology. Except for the access rights expressly granted by the agreement, no rights are transferred.

If a customer provides feedback, Guildcores may use it without restriction or payment, provided we do not identify the customer publicly or disclose its confidential information without permission.

11. Suspension and termination

Either party may terminate for a material breach that is not cured within 30 days after written notice. A party may terminate immediately if the other party becomes insolvent, ceases business, or commits a breach that cannot reasonably be cured. An order form may also permit termination for convenience.

Guildcores may suspend access immediately where reasonably necessary to address an active security threat, unlawful use, serious harm, or a binding legal request. We will limit the suspension to what is necessary and notify the customer when legally and operationally possible.

On termination, the customer must stop using the service and pay amounts already due. An authorised administrator may request or generate an available structured export before termination or during the 30 day post-termination period. Guildcores will schedule active customer workspace data for deletion within 30 days after termination, unless law or a written agreement requires longer retention. Backup copies then age out under the retention periods stated in the Privacy Policy.

Sections that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, and dispute terms.

12. Warranties and disclaimers

Each party warrants that it has authority to enter the agreement. Guildcores warrants that it will provide the paid service with reasonable skill and care and will not knowingly introduce malicious code.

Except for express warranties in the agreement, the service and AI output are provided as available. To the maximum extent permitted by law, Guildcores disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. This disclaimer does not limit a right that applicable law does not allow the parties to exclude.

13. Liability

Neither party is liable for indirect, incidental, special, exemplary, or consequential loss, or for loss of profit, revenue, goodwill, or anticipated savings, to the extent the law permits exclusion of those losses.

Except for the matters below, each party's total liability arising from the agreement is limited to the fees paid or payable by the customer for the service during the 12 months before the event giving rise to the claim.

The liability cap does not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of confidentiality, infringement or misappropriation of the other party's intellectual property, the customer's payment obligations, or any liability that cannot lawfully be limited. Liability under the Data Processing Addendum is subject to this section unless an order form expressly states otherwise.

14. Indemnity

The customer will defend Guildcores from a third party claim arising from customer content or the customer's unlawful use of the service, and will pay damages and reasonable costs finally awarded or agreed in settlement, to the extent the claim was not caused by Guildcores' breach. Guildcores must promptly notify the customer, provide reasonable cooperation at the customer's expense, and allow the customer to control the defence and settlement. The customer may not admit fault for Guildcores or impose a non-monetary obligation on Guildcores without written consent.

15. Changes to these terms

We may update these terms to reflect product, provider, legal, or security changes. We will give business customers at least 30 days' notice before a material change that reduces their contractual rights during an active service term, unless an urgent legal or security reason requires faster action. Continuing to use the service after the stated effective date accepts the updated terms for future use.

16. General terms

Neither party may assign the agreement without the other party's written consent, except to an affiliate or in connection with a merger, reorganisation, or sale of substantially all relevant assets, provided the assignee assumes the agreement. Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations.

Notices may be delivered to the business email or address in the order form. Notices to Guildcores may be sent to info@guildcores.com and the registered office below. If part of the agreement is unenforceable, it will be adjusted only as much as needed and the rest remains effective. Failure to enforce a right is not a waiver. The agreement is the complete agreement about its subject matter and does not create a partnership, agency, or employment relationship.

The agreement is governed by Singapore law, without regard to conflict of law rules. The courts of Singapore have exclusive jurisdiction, unless an order form provides a different dispute process.

17. Contact

Guildcores Pte. Ltd. 68 Circular Road, #02-01 Singapore 049422 info@guildcores.com